Working at Dining Services
Senior Director Welcome
Welcome!
Congratulations on receiving employment with Dining Services. We’re happy that you’ve chosen us as your employer.
The year was 1993. I had just finished my freshman year at Ohio State and was hired as a Student Assistant at the Fawcett Center. I was working for their dining operations, clearing and setting up rooms for conferences and banquets. I was where you are now, starting my journey in employment at The Ohio State University! Little did I know that I would eventually be asked to take on the role of Senior Director of Dining Services and have an opportunity to welcome student employees as they start their employment journey.
The Office of Student Life is committed to helping you engage, learn and thrive at Ohio State. I can attest to the benefits of that commitment. The more I was engaged in my employment as a student, and learned more about the hospitality industry, more doors were open to me to advance and succeed not only as a student but as a professional in the hospitality industry.
As a part of our Dining Services team, you help keep our operations running smoothly by delivering excellence, accountability and great customer service. These principles are the foundation of Dining Services and will be applicable to your everyday life in and out of the classroom. Our goal is to provide our student employees with skills to be used throughout your lifetime no matter where your journey takes you after graduation.
We understand the importance of balancing school, work and your social life. We want your experience to benefit your personal and academic growth whether through the development of time management skills, leadership development or fostering an appreciation of a diverse workforce. Please do not hesitate to ask your managers questions or provide suggestions for future improvements.
This essential handbook is designed to familiarize you with our policies and expectations during your employment with us as well as providing you with tips for success. You will receive on-the-job training and information to supplement this manual.
Thank you in advance for your dedication and commitment to the continued improvement of our department.
Sincerely,
Abby Hertzfeld
Senior Director, Student Life Dining Services
Mission
Our mission is to support students’ and the university community’s educational experience by consistently delivering authentic service and extraordinary food.
Commitments
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Culinary: Culinary quality, innovation and a robust menu offering
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Culture: A culture of belonging, attentiveness, learning and development
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Practices: Safe, sustainable and responsible practices in all facets of our business
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Relationships: Intentional relationships and partnerships that drive academic health and wellness initiative
Mutually Beneficial Experience
In this regard, Dining Services will:
- Provide each employee with training to perform their job duties, as well as development and advancement opportunities
- Provide a structured and safe work environment
- Offer competitive wages and scheduling flexibility
- Treat everyone with respect
In return, Dining Service expects you to:
- Arrive on time for every scheduled shift, honoring your availability agreement, supporting the operational needs of the unit, and showing your commitment to coworkers who rely on you
- Have a positive attitude and active interest in your job and the success of your operation
- Be respectful, professional and courteous always
- Demonstrate teamwork and adaptability, offering assistance where necessary
- Be honest and conduct yourself with integrity